What information do we collect?

We collect the information you provide when you sign up for FlexNetworks services through our website, over the phone, or through a form. When ordering or registering on our website, as appropriate, you may be asked to enter your name, email address, mailing address, phone number, or credit card information. You may, however, visit our website anonymously.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

• To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you)
• To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs)
• To process transactions
• To send periodic emails

You information, whether public or private, will not be sold, exchanged, transferred or given to any other company for any reason whatsoever without your consent, other than for the express purpose of delivering the purchased product or service requested.

The email address you provide for order processing may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.

Note: If at any time you would like to unsubscribe from receiving future emails, reply with the word “unsubscribe”.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order or access your personal information. We offer the use of a secure server. All supplied sensitive or financial information is transmitted via Secure Socket Layer technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.

After a transaction, your credit card or banking information may be stored on our servers for the purpose of customer authorized automatic payments (PAD or PACC).

Do we use cookies?

Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information. We use cookies to help us remember and process the items in your shopping cart, keep track of advertisements and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third party links

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Online Privacy Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.

Calix CommandIQ® (MyFlexHome) Mobile Application Privacy Policy

This section of the Privacy Policy covers Calix’s privacy and security policies for personal information collected by Calix in Connect with Calix CommandIQ mobile application (the “App”). For the Calix CommandIQ® Mobile Application Privacy Policy, personal information refers to information relating to an identified or identifiable natural person with reference to an identifier, such as a name, an email address, an online identifier such as login credentials, or any other identifier by which that natural person may be contacted online or offline.

Calix understand the importance of privacy and security and is committed to providing a secure environment to protect the personal and private information provided by you in connection with your use of the App. Accordingly, Calix’s Privacy Policy is set out and can be reviewed at: https://www.calix.com/pages/pp/commandiq-privacy-policy.html

How to Request Calix CommandIQ® (MyFlexHome) Mobile Application Deletion

To delete your MyFlexHome App and associated data on Android, please follow the instructions HERE

To delete your MyFlexHome App and associated data on Apple devices, please follow the instructions HERE 

To remove your MyFlexHome service from your account, please email home.support@flexnetworks.ca 

Your Consent

By using our site, you consent to our Privacy Policy.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page.

Contacting Us

If there are any questions regarding this Privacy Policy, please feel free to contact FlexNetworksand