Skip ahead to view updates on confirmed outages.
If you’re here, something’s not working the way it should. Our team is actively monitoring the network and updating this page as new information becomes available.
Use the sections below to check for known outages, get quick troubleshooting tips, and find the fastest path back online.
We’ll keep you informed every step of the way.
Our fibre network is built for reliability, and interruptions are uncommon. When they do happen, they’re usually tied to factors outside the network itself. Here are the most typical scenarios that may temporarily affect your service:
To keep your connection performing at its best, we occasionally complete scheduled maintenance. When required, it’s done during low-usage hours and communicated in advance whenever possible.
We send out surveyors to mark property lines and the planned locations of the infrastructure (fibre optic conduit which is approximately 1 meter deep and the handholes and flower pots which will be at ground level).
Underground fibre can be accidentally struck during roadwork, construction, or private digging. When this happens, our fibre specialists are dispatched to repair and re-splice the line.
If your electrical provider experiences an outage or voltage fluctuation, internet service can be impacted until power is restored.
Heavy storms, lightning, wind, or extreme cold can occasionally affect above-ground equipment or backup systems connected to the network.
Sometimes the issue isn’t with your home or our network at all. Disruptions to major online platforms, cloud services, or carriers can cause widespread slowdowns or outages across Canada.
Connectivity problems often start inside the home:
These can mimic an outage even when the network is performing normally.
If you are experiening connection issues and there is not an outage listed, a few simple starter troubleshooting steps may help.
Restart your router
Unplug it for 30 seconds, then plug it back in. This clears temporary issues and is the fastest fix for many Wi-Fi problems.
Check your cables
Make sure everything is firmly connected and that no cords or ports look loose or damaged.
Confirm your power is on
If your home had a flicker, surge, or brief outage, your equipment may need a quick reboot.
Try another device
If one device won’t connect but others do, the problem is likely with that device — not your internet connection.
Move closer to your router
If your Wi-Fi signal improves nearby, you may have a coverage issue (not an outage). Elevated Wi-Fi can help extend coverage throughout your home.
If you are still having connection disruptions, please call our Customer Care Team at (306) 979-6733 or chat with us through our website chat tool.
Below is the current status of any confirmed outages or maintenance affecting our network.
Most household connectivity issues are Wi-Fi related, not fibre related. Weak coverage, interference, or an aging router can cause devices to drop offline even when your internet service is working normally.
This usually points to the device itself. Try restarting it, forgetting and reconnecting to Wi-Fi, or checking for updates.
We update this page as soon as service is restored. For major outages, customers may also receive email or MyFlexHome app notification updates depending on their contact preferences.
It depends on the cause. Some issues resolve within minutes; others — such as fibre line damage or power outages — require more time and coordination. We work as quickly and safely as possible to restore service.
Fibre itself is extremely resilient to weather. However, severe storms or power issues in your area can temporarily affect equipment that supports the network.
Yes. Problems like router overheating, loose cables, or Wi-Fi interference often feel like outages but are isolated to the home. Our support team can help determine the difference.
Sometimes large apps or platforms experience outages that affect streaming, gaming, or loading websites.
You can check for wider disruptions here:
👉 DownDetector: https://downdetector.ca/