At FlexNetworks, we are committed to resolving your concerns quickly and fairly. If you are experiencing an issue with your service, we encourage you to reach out to us directly so we can work together on a resolution.
Step 1: Contact Us First
If your concern is an outage or service issue, please see our Support Page for immediate assistance.
If you have a concern or complaint about an unresolved issue, please reach out to our Customer Experience team:
- Susan Seto, Customer Experience Manager
- (306) 979-6733 ext.
- susan.seto@flexnetworks.ca
Step 2: Escalation
If your issue remains unresolved after speaking with our Customer Experience Manager, it will be escalated to our Chief Customer Experience Officer for review.
- Melina Gillies
- Chief Customer Experience Officer
- (226) 779-5637
- melina.gillies@flexnetworks.ca
If we are still unable to reach a resolution that meets your needs, you have the right to escalate your complaint to the CCTS.
Commission for Complaints for Telecom-television Services (CCTS)
CCTS is an independent agency whose mandate is to resolve complaints of consumers about their telecom and TV services, and complaints of small business customers about their telecom services, free of charge.
If you have a complaint about your telephone, wireless, internet or TV service, you must first try to resolve it directly with your service provider. If you have done so and have been unable to reach a satisfactory resolution, CCTS may be able to help you.
To learn more about CCTS, you may visit its website at:
www.ccts-cprst.ca
Or call toll-free: 1-888-221-1687